At Porta-Bowl, we are committed to ensuring the satisfaction of our customers with our high-quality products. If you are not completely satisfied with your purchase, we are here to help with our refunds and returns policy.

Refunds:

1. 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all our dog water bowls. If you are not satisfied with your purchase, you may return the product within 30 days from the date of delivery for a full refund. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Refund Process: To initiate a refund, please contact our customer service team at sales@porta-bowl.co.uk with your order number and reason for the return. We will provide you with instructions on how to return the item.

3. Return Shipping: Customers are responsible for the return shipping costs unless the product is defective or the return is a result of our error. We recommend using a trackable shipping service to ensure that we receive your returned item.

4. Refund Processing Time: Once we receive your returned item, we will inspect it and process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

Returns:

If you need to return your Porta-Bowl, please contact us within 14 days of receiving the product. We will arrange for a replacement or a refund.

Contact Information:

If you have any questions or concerns about our refunds and returns policy, please contact our customer service team at sales@porta-bowl.co.uk.